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IT consumerisation puts pressure on business infrastructure

News Article - Tuesday, 13 December 2011 15:16

Businesses are struggling to cope with the increasing consumerisation of IT - particularly when it comes to security and end-user experience. People increasingly expect to be able to access personal Facebook accounts and private webmail services like Gmail while at work, but often IT departments are not consulted.

According to new research by Compuware, chief information officers (CIOs) are finding it particularly difficult to ensure that end-users receive a consistent experience thanks to the reliance mobile devices have on external networks.

In its new report, entitled the International CIO Study on Impact of IT Consumerisation, Compuware stated: "The consumerisation of IT trend is already driving unrealistic expectations around the role of IT in 74 per cent of enterprises."

Many CIOs - 64 per cent - are concerned that businesses' desire to expand mobile and flexible working means many organisations are pushing through changes before consulting IT specialists. Steve Tack, chief technical officer of Compuware's APM Business Unit, claimed that the move toward workplace mobility could be widening the gap that exists between CEOs and CIOs.

Recently, BroadSoft claimed that 82 per cent of businesses already have at least some employees that use mobile apps regularly.

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