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The evaluation of a Wi-Fi network requires that enterprises carefully consider the changes happening in the user population. Factors in the Wi-Fi world today such as consumerization of IT an ...  

WLAN Buyer’s Guide 2012-2013

There are lots of companies of all sizes still using Windows XP – and they seem relatively happy with it. According to W3Schools (an online education resource), over 38% of desktops ...  

Migrating to Windows 7  - or should you wait for Windows 8?

Based on pricing data gathered from a selection of Service Providers, we survey what connectivity options are affordable for small and medium-sized businesses. In particular, we exa ...  

The Falling Costs of Wide Area Networks

If you want to build a platform for the future with IT Infrastructure, then start here.    This research paper is based on a workshop tha ...  

IT Infrastructure for Mid-Sized Organisations

Most organisations deliver joined up IT services as an important and fundamental part of the business. The key challenge is to make sure IT services and systems are delivered r ...  

IT Services and Systems Management

This briefing is for non-technical board directors and senior management at organisations for which information technology is business critical. It focuses on the implications for y ...  

Executive Briefing on IPv6  - New Version of the Internet Protocol

Regardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is t ...  

Delivering Effective IT Support - A Business Management Perspective

The last bastion of obscurity in IT spend?   Now, here's a direct question. Do you, or does anyone in your organisation, know precisely how much mon ...  

How Much Does Desktop PC Support Actually Cost?

The role of IT in the push towards environmental sustainability   Today’s newspapers are awash with green initiatives. Where computers are discussed ...  

Green Computing

Optimising Mindset, Strategy and Capabilities Existing IT management strategies have enabled organisations to take control of their infrastructures. The game has mo ...  

IT Management Checkpoint - The Next Five Years

The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating env ...  

User Experience Monitoring: Ensuring IT applications are performing optimally

The overall IT networking requirements of a given organisation are not provided as a single utility. Instead they comprise a constantly evolving patchwork of technology and services, some ma ...  

Don't forget the network

Lessons from mainstream business adoption The Microsoft Windows based desktop has been a fact of life in the mainstream business environment for so long now that it ...  

Linux on the Desktop

Outsourcing is a strategy increasingly being used by organisations to reduce costs and increase value. Outsourcing, however, has its risks. As organisations look to push out more of ...  

Winning Outsourcing Strategies

Companies have to remain competitive, but the recent years of prosperity have made this less of a driving need in many industries. Most organisations think they can outperform their r ...  

Beating IT recession blues: A guide for organisations

Wide areas networks (WANs) are essential to the majority of businesses, connecting remote locations and individuals back to centralised IT resources. But as the network is expected to ...  

A Short Guide to a Faster WAN

Context:  Industry best practices such as ITIL, COBIT and ISO equivalents are increasingly being discussed as a way of optimising IT service delivery. ...  

Industry Best Practices for IT Support

The need to understand how the performance and problems within the technical infrastructure impacts the capabilities of the business is massive. However, the majority of com ...  

Technical Infrastructure - Business Impact Management

The Internet Protocol (IP) - used for transmitting data across networks everywhere - has moved beyond its origins. Once one of many, it has become a near standard for all types of c ...  

Managing 21st Century Networks -  A World of Convergence

Most organisations have had to supplement their IT capability with some form of  external help at one time or another. However, as financial pressures mount and technology cont ...  

Body Shop to Mind Shop:  Businesses Look for More from Third Party Consultants

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