The last bastion of obscurity in IT spend?
Now, here's a direct question. Do you, or does anyone in your organisation, know precisely how much money you spend on PC support?
In principle, this sound straightforward enough to answer – after all, isn’t it just about the desktops and laptops, and the software they run? But in our travels we have come across very few organisations that have a really good handle on PC support spend.
All the same, while it might be difficult to get a handle on costs, don’t let that put you off. There is ample evidence to suggest scope to improve the desktop support function, and while you might not have a clear picture of your own costs, the benefits remain pretty compelling.