How Much Does Desktop PC Support Actually Cost?

The last bastion of obscurity in IT spend? Now, here's a direct question. Do you, or does anyone in your organisation, know precisely how much money you spend on PC support? In principle, this sound straightforward enough to answer – af ... read more

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How Much Does Desktop PC Support Actually Cost?

Migrating to Windows 7 - or should you wait for Windows 8?

There are lots of companies of all sizes still using Windows XP – and they seem relatively happy with it. According to W3Schools (an online education resource), over 38% of desktops are still running Windows XP - an impressive show of loyalty for Microsoft, but one that is causing prob ... read more

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Migrating to Windows 7 - or should you wait for Windows 8?

IT Infrastructure for Mid-Sized Organisations

If you want to build a platform for the future with IT Infrastructure, then start here. This research paper is based on a workshop that reviews what matters and what doesn't to non-enterprise companies, as they look at moving their IT Infrastructures forwar ... read more

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IT Infrastructure for Mid-Sized Organisations

IT Services and Systems Management

Most organisations deliver joined up IT services as an important and fundamental part of the business. The key challenge is to make sure IT services and systems are delivered reliably and efficiently. How well does your IT department do in this area and what are the opportunities for optimising the d ... read more

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Delivering Effective IT Support - A Business Management Perspective

Regardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is therefore very important. But how well is your IT department doing in this area and what are the o ... read more

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Delivering Effective IT Support - A Business Management Perspective

Executive Briefing on IPv6 - New Version of the Internet Protocol

This briefing is for non-technical board directors and senior management at organisations for which information technology is business critical. It focuses on the implications for your business, but those in technology roles may also find it a useful resource for discussing the ... read more

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WAN Application Delivery is the Key to Making Angry Birds Fly WAN application delivery—and by necessity, related issues such as data quality, monitoring and optim ...	Do ‘Network Monitoring’ solutions Help or Hinder the Online Customer Experience? Considering the very large investments made by businesses and service providers in network monitorin ...
Is Network Traffic Monitoring Failing – Customer Complaints Remain Number 1 Problem Despite network monitoring tools consuming hundreds and millions of corporate dollars, customer comp ...	Network Connectivity: Considerations on Moving into the Cloud Network connectivity, although not widely perceived to be a major obstacle to the adoption of Cloud ...
11 Points to Prepare for Cloud Adoption With cloud adoption rapidly accelerating, today’s IT leaders must learn to execute dramatic shifts i ...